⚖️ Our Policies

Privacy Policy

Last Updated: September 2026

At Sweet Crumbs by Isha, your privacy is our priority. We are committed to protecting your personal information and ensuring transparency in how we handle your data.

1. Information We Collect:

• Personal Details: Name, phone number, email address, and delivery address when you place an order or contact us.
• Payment Information: We do not store your card details. Payments are processed through secure third-party gateways (UPI, Razorpay, etc.).
• Order History: We keep a record of your past orders to improve your experience.
• Cookies: Our website may use cookies to remember your cart and preferences.

2. How We Use Your Information:

• To process your orders and deliver them on time.
• To send you order confirmations and updates via SMS/Email.
• To respond to your queries and provide customer support.
• To improve our website, products, and services.

3. Data Protection:

• Your data is stored securely and is never sold to third parties.
• We only share your details with delivery partners to ensure safe delivery.

Terms & Conditions

Last Updated: September 2026

By placing an order with Sweet Crumbs by Isha, you agree to the following terms:

1. Payments:

• 100% Advance Payment is mandatory for all orders. We do not offer Cash on Delivery (COD) or partial payments.
• Payment must be made via UPI, Bank Transfer, or any other mode confirmed by us.
• Your order is only confirmed after the full payment is received.

2. Order Confirmation & Delivery:

• Orders are subject to availability and confirmation.
• Delivery time slots are subject to availability and may vary based on location and weather conditions.
• Please ensure someone is available at the delivery address to receive the order.

3. Custom Orders:

• Custom orders must be placed at least 48-72 hours in advance.
• Any changes to a custom order must be made at least 24 hours before the delivery date.
• We reserve the right to decline any custom order that is not feasible.

4. Cancellations:

• Orders can be cancelled only if the product has not been prepared.
• Once the baking process starts, cancellations are not allowed.

Refund Policy

Last Updated: September 2026

We strive to provide the best quality products and ensure your satisfaction. However, we have a clear refund policy:

1. Refund Eligibility:

• Refunds are only applicable if the order is cancelled before the product is prepared.
• If you request a refund after placing the order but before preparation, a 5% deduction will be applied to cover transaction and processing fees.
• Refund amount = Total Paid - 5% Processing Fee.

2. No Refund After Preparation:

• Once your order is confirmed and the product is ready (baked or prepared), NO REFUND will be issued.
• This applies to all products including cakes, cupcakes, cookies, desserts, and custom orders.

3. Quality Issues:

• If you receive a damaged or incorrect product, please contact us within 2 hours of delivery with photo/video proof.
• We will review the issue and offer a replacement or a full refund (including processing fees) at our discretion.

4. Refund Processing Time:

• Approved refunds will be processed within 5-7 business days to your original payment method.